Software & Manuals
Frequently Asked Questions
Q. When I record video at a very high resolution setting, why am I unable to view or playback the video with Windows Media Player?
A. Windows Media Player currently does not support certain types of high resolution video. If you encounter this issue, we recommend using a different video player such as Apple Quicktime.
Q. Why do I get an error during the process of installing the driver to use the docking station?
A. If you are using Windows 8 or 10, you may experience issues when attempting to install the driver from the packaged mini CD. This is due to security enhancements within Windows 8 and 10 which require drivers to be digitally signed. We now have a digitally signed driver which is available for download from the above table.
Q. One of the top/side buttons has stopped working and doesn’t feel like it clicks anymore.
A. The internal switch has sustained physical damage due to excessive force being applied to the buttons. The buttons only require enough pressure to feel the click to operate correctly. The camera will need to be returned for repair in this instance.